We take support seriously and ask that you login to contact our support desk (this will place the issue in our priority queue). We only provide technical support to our subscribers.
If you do have a question that is not answered by our FAQs or Guides, then please feel free to complete our contact us form and we shall respond as quickly as we can - however our subscribers do get priority over general enquiries.
Some links to pages that might help you here -
- Freguently Asked Questions (FAQs)
- Software Installation Guide
- Software User Guide
- Web Browser Support Guide
- Operating System Support Guide
- Media Player Support Guide
- Understanding Bandwidth Guide
- Business and Corporate Networks Support Guide
Otherwise, please contact us here.